Refund policy

We have an easy, no hassle return/refund policy. All eligible antiques, collectibles, or non apparel items must be returned with 10 days of receipt. All eligible apparel items must be returned within 15 days of receipt. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it. New items should be unworn or unused, unwashed, with tags, and in its original packaging. All other items should be returned with original packaging, and in the same condition you received it in. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at blackbeartradingcompany@gmail.com. Please include in  the subject line RETURN followed by your order number. In the email body, please include your name, order number, purchase date, phone number and email to contact you, reason for return, and any additional information that may assist us in processing your return faster and easier. Please allow 24 to 48 hours for a response.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at blackbeartradingcompany@gmail.com.

 

You can always contact us for any return question at blackbeartradingcompany@gmail.com